(Last Updated January 2010)

PLEASE READ CAREFULLY

NATURELINE SOLUTIONS, TOGETHER WITH ITS SUBSIDIARIES AND AFFILIATES ("Natureline") PROVIDES YOU ACCESS AND USE OF THIS SITE SUBJECT TO YOUR COMPLIANCE WITH THESE TERMS AND CONDITIONS OF USE (the "Site Terms"). BY ACCESSING, BROWSING AND USING THIS SITE (the "Site"), YOU AGREE TO BE BOUND BY THE SITE TERMS AND ALL APPLICABLE LAW. IF YOU DO NOT AGREE TO BE BOUND BY THE SITE TERMS AND APPLICABLE LAW EACH TIME YOU USE THIS SITE OR YOU DO NOT HAVE THE AUTHORITY TO AGREE TO OR ACCEPT THESE SITE TERMS, YOU MAY NOT USE THE SITE. THE LINKS BELOW PROVIDE DETAILED INFORMATION ABOUT OUR TERMS AND CONDITIONS OF USE:

A. Related Policies and Terms Additional policies and terms apply to use of specific portions of this Site and to the purchase of certain Merchandise or Services and are included as part of the Site Terms. Please refer and review all additional specific terms and conditions. The Site Terms apply exclusively to your access to, and use of, this Site and do not alter in any way the terms or conditions of any other agreement you may have with Natureline for products, services, or otherwise. Natureline has adopted a Privacy Statement that you should refer to in order to fully understand how we use and collect information. To learn about Natureline's privacy practices, please refer to the Privacy Statement section of the Site.

B. Modification of Site Terms Natureline reserves the right to modify these Site Terms in our sole discretion from time to time and only Natureline has the right to do so. If the Site Terms are changed, we will post the new terms on the Site and note the date they were last updated. Any changes or modification will be effective upon posting of the Site Terms as revised, and your use of the Site following the posting will constitute your acceptance of the new Site Terms.

C. United States Usage This Site is governed by the state and federal laws of the United States. The laws of your jurisdiction may be more or less strict than the laws that apply to this Site. If you access this Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

D. License and Site Access Natureline grants you a limited license to make personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of this Site or any Site Materials (defined below); (b) modification, adaptation, translation, reverse engineering, decompilation, disassembly or conversion into human readable form any of the Site materials not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any Site Materials (including any Natureline trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the Site and any Site Materials; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the Site Materials or to collect any information from the Site or any other user of the Site. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under a patent, trademark, copyright, or proprietary right of Natureline or any third party. You may not use any meta tags or any other "hidden text" utilizing Natureline's name, trademark, or product name without our express written consent. "Site Materials" means all materials on the Site, including, without limitation, trademarks (as specifically defined in these Site Terms) design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof. We may terminate this license and your use of or access to the Site if you make or permit any unauthorized use of this Site. Such actions by you may violate applicable law including, without limitation, copyright laws, trademark laws (including trade dress), and communications regulations and statutes. We reserve the right to have all violators prosecuted to the fullest extent of the law.

E. Changes, Misprints and Error Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.

F. Passwords and Security If you use a password to access this Site or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify Natureline immediately. Natureline reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Site and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account. Notwithstanding the above, Natureline may rely on the authority of anyone accessing your account or using your password and in no event will Natureline be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of Natureline under this provision, (ii) any compromise of the confidentiality of your account or password, and (iii) any unauthorized access to your account or use of your password.

G. Intellectual Property

1. Ownership All Site Materials are owned by us and others and are protected by United States and international copyright, trademark and other laws.

2. Trademarks Natureline Solutions, Natureline, Natureline, Natureworks, NatureFX (and other registered trademarks owned by Natureline or its affiliates) and their respective designs and/or logos are either trademarks or registered trademarks of Natureline and may not be copied, imitated or used, in whole or in part, without the prior written permission of Natureline. In addition, all page headers, custom graphics, button icons, and scripts are trademarks, and/or trade dress of Natureline, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Natureline. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

3. Restrictions on Use Except as stated in the Site Terms, none of the materials and Intellectual Property described in these Site Terms may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Natureline or the respective intellectual property owner. You may electronically copy and print to hard copy portions of this Site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Site - including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance - without the prior written permission of Natureline - is strictly prohibited.

H. Software Any software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively "Software"), that may be made available on this Site is licensed to you by Natureline on a non-exclusive and limited basis. Natureline shall retain full and complete title and all intellectual property rights to Software. You shall not copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.

I. Hyperlinks 1. Links to the Site You are granted a limited, non-exclusive right to create a hypertext link to the home page only of this Site, provided such link does not portray Natureline or any of its products and services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time. You may not use, frame or utilize framing techniques to enclose any Natureline trademark, logo or other proprietary information, including the images found at this Site, the content of any text or the layout/design of any page, or form contained on a page without Natureline's express written consent. All other linking is prohibited without prior consent from Natureline. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Natureline or any third party. 2. Third Party Links Natureline makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Site, or web sites linking to this Site.

J. Submissions

1. Your Information If you register on the Site, you agree that any information you provide to us will be current, accurate and complete. 2. Additional Submissions You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of email or submissions to Natureline, or postings on this Site ("Submissions") are non-confidential (subject to our Privacy Statement) and that you remain solely responsible and liable for your Submissions. You further hereby grant (or warrant that the owner of the Submissions has granted) to us and our assigns a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sub-licensable, right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise exploit the Submissions or any ideas, concepts, know-how or techniques associated with the Submissions for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties on our part or of our assigns, and you hereby waive all moral rights, or agree, represent and warrant that all moral rights in the Submissions (including without limitation the rights of paternity, attribution and integrity) are irrevocably waived, in favor of us and our assigns. 3. Restrictions for Submissions By using the Site, you agree not to do any of the following:

1.Upload to, distribute or otherwise publish through this Site any message, information, text or other material ("Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable;

2.Upload or transmit any Content that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law, including without limitation, the regulations of the U.S. Securities and Exchange Commission, any rules of any securities exchange such as the New York Stock Exchange, the American Stock Exchange, or the Nasdaq Stock Market;

3.Upload or transmit any Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party. By posting any Content, you represent and warrant that you have the lawful right to distribute and reproduce such Content;

4. Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;

5. Upload to, distribute or otherwise publish through this Site any Content such as charity requests, petitions for signatures, chain letters or letters relating to pyramid schemes, advertising or solicitations for funds, political campaigning, mass mailings, any form of unsolicited commercial email or "spam," (regardless of whether the email itself complies with the requirements of federal or state law for sending commercial email) or offering or disseminating fraudulent goods, services, schemes or promotions; and

6. Disseminate any harmful content of any kind, including without limitation, viruses, Trojan horses, worms, time bombs, zombies, cancel bots or any other computer programming routines that may damage, interfere with, surreptitiously intercept or expropriate any system, program, data or personal information.

4. Policies and Enforcement All access to and use of this Site is governed by and subject to the Site Terms. We have the right, but not the obligation, to monitor any activity and Content associated with forums and interactive areas on this Site. We may access at any time and use internally for any lawful purpose information stored on our systems, including the content of any emails or other communications. We may disclose such information to any third party including law enforcement agencies to protect our rights or property in response to legal process, or in a good faith belief that such disclosure is justified or required in an emergency situation. We may investigate any reported violation of our policies or complaints and take any appropriate action that we deem appropriate. Natureline has the right, but not the obligation, to take any action we deem appropriate, including but limited to action to issue a warning, suspend or terminate your access and use of the Site and related services at any time, and block, remove or edit any communication and materials that Natureline believes in its sole discretion may violate applicable law, the Site Terms or a third party's rights. Natureline takes no responsibility and assumes no liability for any Content posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

5. Responsibility for Your Conduct You remain solely liable for the Content of any messages or other information you upload or transmit to the discussion forums or interactive areas of this Site. You agree to indemnify and hold harmless Natureline and its parents, subsidiaries, affiliates, employees, agents and representatives from any claim, action, demand, loss, or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your violation of these terms and conditions, or your violation of any rights of a third party. Indirect or attempted violations of these Site Terms or any policy, and actual or attempted violations by a third party on behalf of a user of this Site will be considered violations of these Site Terms by such user.

K. Financial Material Disclosure
1. Forward-Looking Statements This Site, and any documents issued by us and available through this Site, may contain statements which constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include all passages containing verbs such as "aims," "anticipates," "believes," "expects," "intends," "plans," "predicts," "projects," or "targets" or nouns corresponding to such verbs. Forward-looking statements also include statements or other passages primarily relevant to expected future events or that can only be evaluated by events that will occur in the future. These forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to certain risks and uncertainties that could cause the actual results to be materially different from those anticipated in or implied by the forward-looking statements. Information about factors that could potentially affect our results is contained in the reports we file with the Securities and Exchange Commission, including but not limited to any risk factors we identify in our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q or current Reports on Form 8K. Forward-looking or other statements speak only as to the date they were released. Natureline undertakes no obligation to update forward-looking or other statements to reflect events or circumstances that occur after the date the statements were made. In addition, please note that information contained in this Site shall not be included as part of, or incorporated by reference into (nor shall it be deemed to be a part of or incorporated by reference into), any prospectus or offering memorandum of the Company used in connection with the offering or sale of securities. 
2. Webcasts Calls From time to time, Natureline provides earnings or other financial information to the public via webcasts or conference call. Unauthorized recording or downloading of these is not permitted. Any rebroadcast or rewebcast of these events is prohibited without the express prior consent of Natureline. Information provided is only accurate as of the date of the event. While Natureline attempts to ensure your access and use of the Site is safe, Natureline cannot and does not represent or warrant that this Site or it's server will be error-free, uninterrupted, free from unauthorized access (including third party hackers or denial of service attacks) or otherwise meet your requirements. 
3. Third Party Financial Information We provide links and access to third party web sites or services that contain information that is provided as a service to those interested in the information. Natureline neither regularly monitors nor assumes responsibility for the content of third parties' statements or web sites. Accordingly, Natureline does not endorse or adopt these web sites or any information contained therein. Natureline makes no representations or warranties whatsoever regarding their accuracy or completeness.

L. Children This website is designed for and intended for use by adults. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this site by children, minors and others under your care. You agree to be responsible for their use of this website.

M. Disclaimer THIS SITE AND THE MATERIALS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NATURELINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT WITH RESPECT TO THE SITE AND MATERIALS, CONTENT, SERVICES AND PRODUCT ON THIS SITE. NATURELINE DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. NATURELINE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY. NATURELINE DOES NOT REPRESENT OR WARRANT THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, EVEN IF NATURELINE OR IT'S AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE IS AT YOUR SOLE RISK. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Natureline.

N. Limitation of Liability IN NO EVENT SHALL NATURELINE BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO USE THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF NATURELINE (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF THIS SITE EXCEED $5 OR THE COMPENSATION YOU PAID NATURELINE, WHICHEVER IS LESS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF THESE LAWS APPLY SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS, MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.

O. Applicable Law, Venue and Limitation of Actions These terms and conditions shall be governed by and construed in accordance with the laws of the State of Washington applicable to agreements made and entirely to be performed within Washington, without resort to its conflict of law provisions. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed and adjudicated only in the federal or state courts located in Seattle, Washington, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding arising out of these terms and conditions.

P. Termination Notwithstanding any of these terms and conditions, Natureline reserves the right, without notice and in its sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site if you violate any of these Site Terms. Upon termination, these Site Terms shall still apply.

Q. Consent to Email Communication When you visit this Site or send email to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting notices on this Website.

R. Legal Equivalency This electronic document and any other electronic documents, policies and guidelines incorporated herein will be: (i) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing: (ii) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (iii) deemed an "original" when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administer of proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.

S. Severability If any provision of the Site Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these Site Terms and shall not affect the validity and enforceability of any remaining provisions.

T. Waivers No waiver, express or implied, by either party of any breach of or default under these Site Terms will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.

U. Contact Us If you are experience difficulties in using the Site, please contact us at:

1. Call our Membership service representatives at 1 877 824 8766

2. E-mail us at support[at]naturelinesolutions.com

3. Write us at: Natureline Solutions, 100-12031 Horseshoe Way, Richmond BC V7A 4V4 Canada

January 02, 2011

This Privacy Statement explains our privacy practices for our customers who register to use our Web sites for the purchase and delivery of products or services to a Canadian or US address. In this Privacy Statement, the terms “Natureline", “we" and “our" refer to Natureline Solutions, unless otherwise indicated. Personal information collected or provided when customers visit other non-Canadian websites or merchants outside of Canada which are operated by our affiliates, are governed by the privacy statement that is posted on that website or that applies in those locations.

1. Natureline's Commitment to Privacy.

At Natureline, we are committed to protecting the privacy of our customers. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information and personal health information held by us.

This Privacy Statement provides you with details regarding: (1) why we collect personal information and personal health information; (2) what we do with that information; (3) the steps we take to ensure that access to that information is secure; (4) how you can access personal information and personal health information pertaining to you; and (5) who you should contact if you have questions or concerns about our policies or practices.

Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Statement at any time; however, any changes or additions to Section 5 regarding the reasons we use personal information will not apply to you unless you consent to them. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. This Privacy Statement was last updated on January 02, 2010. There have been no other updates since this Privacy Statement came into effect on January 02, 2010. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used.

2. What is personal information?

Personal information means information that would allow a specific individual to be identified or information that can be directly associated with an individual. For example, this includes your name, postal or e-mail address, telephone number, credit card number, demographic information and purchasing history. Personal information does not include aggregate information (data about a group or category of products, services or customers, from which individual customer identities have been removed). For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate information about product purchases helps us understand trends and customer needs, and assists us in product selection, product ordering and sizing and the introduction of new products and services. It can also assist us in determining where it would be appropriate to build new warehouses by looking at the geographic location of members or to build new Web site functions by looking at member Web site browsing activities.

3. What is personal health information?

Personal health information means information concerning your physical or mental health collected or generated in the course of our providing you with the health services you request, such as optical, pharmacy and hearing aid services, and prescription profiles for fulfillment of pharmacy orders.

4. When we collect personal information.

We only collect such personal information as is strictly necessary for the purposes outlined in Section 5. We collect personal information: (1) when you apply for membership (including information about your credit history); (2) when you renew your membership; (3) when you contact us; (4) when you sign up for Member Services (see definition below) or to use our Web site; (5) when you participate in any of our programs; and (6) when you place orders or make purchases at our warehouses or on our Web site, by telephone, mail or facsimile and when you place orders or make purchases through Natureline affiliates (Natureline and its affiliates are referred to collectively as the “Natureline Affiliates"). Certain products and services offered to our customers (such as rebates, and other business and consumer services, collectively the “Member Services") may be provided by third party suppliers. We collect from such third party suppliers a list of our customers who have signed up for Member Services and information about the use our customers make of such Member Services (for example, frequency of use and customer feedback). We may automatically collect some information when you visit our Web site, such as your computer's network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information. This information may be collected through the use of cookies (see our “On-line privacy practices" in Section 12 below).

5. How we use personal information.

As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with Member Services, if you ask us to, to tell you about opportunities we think will be of interest to you, such as our promotional programs, and to understand your needs so that we can serve you better. Specifically, we may use personal information for the following purposes:

• Notifying you of recalls or safety issues;

• Approving you as a member when you apply for membership;

• Managing the provision of goods, services and privileges to you, including monitoring your membership and credit status from time to time;

• Managing invoicing, accounting and information security services related to our transactions with you;

• Monitoring your satisfaction with our programs, the services offered by our suppliers of Member Services and contacting you regarding the status of such programs and services (for example, to inform you of changes to or the termination of particular Member Services);

• As described in our “On-line privacy practices" in Section 12 below; and

• If you ask us to, promoting, offering or marketing additional products, goods and services we offer.

We may use personal information to create aggregate information as well.

Personal information we collect in accordance with this Privacy Statement may be shared with the Natureline Affiliates, for the purposes listed above, provided that such shared information is required for and is used and disclosed for such purposes only. Personal information may also be disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Statement.

6. When we share personal information.

From time to time we engage unaffiliated third parties to perform certain services. For example, a non-related organization may be asked to perform credit card processing services or be asked to run a computer program that identifies which of our members purchased a particular product so we can notify those members of special programs regarding the same or similar products. In these circumstances, the personal information that the non-related organization receives is limited to only the personal information held by us that they need in order to render their service to us. The companies that are provided with the personal information are first required to sign an agreement that obligates them to keep the information confidential and secure and prohibits them from using it for unauthorized purposes.

As outlined above, Member Services (such as rebates, the Executive Membership Program, and other business and consumer services) may be provided by third party suppliers. When you sign up for Member Services, we will share your name, membership status, membership number and type and such other personal information as is necessary with the third party supplier so they can confirm your eligibility for the Member Service you requested. Third party suppliers of Member Services can only use the personal information that we share with them to provide the Member Services or, if you have consented, to notify you of their offerings and to evaluate new and existing products, offerings or services. We are not responsible for any additional information you provide directly to these third parties, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them. There may be instances when we provide information relating to our business customers to various suppliers such as tobacco companies, so they can conduct market studies and other promotional activities. In the case of tobacco products, the information we provide is the business customer's name, address, the brand name of the tobacco products purchased and the amount of tobacco products purchased.

We will also disclose personal information in accordance with Section 12 below when the information is collected on-line, or if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of Natureline, its customers, employees or other members of the public.

Except as set out above, we do not sell, rent, share or disclose the personal information or personal health information we hold or make our membership list available to others for a fee without your consent.

7. When we collect, how we use and when we disclose personal health information.

In the course of providing you with pharmacy, hearing aid, optical and other health-related services and programs we introduce from time to time, we collect, generate and use personal health information to provide you with the health services you request, to obtain or process payment for health services and for internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting. Your personal health information may be shared between Natureline Affiliates for these purposes only. Personal health information will not be disclosed to unaffiliated third parties without your consent except in connection with processing or obtaining payment for government-funded health services (for example, obtaining authorization from your insurer or provincial authorities for direct payment of pharmacy services) or in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Statement. We will also disclose personal health information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of Natureline, its customers, employees or other members of the public.

8. How long do we hold personal information and personal health information?

Personal information and personal health information is retained only for so long as is necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the personal information. Legal requirements may necessitate our retaining some or all of the personal information and personal health information we hold for a period of time that is longer than we might otherwise hold it.

9. Accuracy.

To ensure that the personal information and personal health information you provided is accurate, complete and up-to-date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information and personal health information we hold. You may update, review or correct your Natureline on-line account information at any time by accessing your password-protected registration page via the “Login" area of the Web site.

10. Security measures.

We will continue to keep in place security measures in an effort to protect personal information and personal health information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological safeguards to appropriately protect personal information. Access to personal information and personal health information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. Please also see our “On-line privacy practices" in Section 12 below.

We periodically update our policies regarding information security measures in an effort to protect the personal information and personal health information held by us in the most effective manner possible.

11. Accessing personal information and personal health information.

Our members are entitled to access the personal information and personal health information held by us concerning them. In recognition of the importance we attach to each customer's personal information, you can only access personal information and personal health information we hold about you, but not personal information and personal health information about your spouse or others who may have been issued a membership card on your account. Under limited circumstances, we may give you access to personal information or personal health information that we hold about others, but only if permitted by law (for example, a parent or guardian may, in certain instances, be given access to the personal information or personal health information of a child). You can access the personal information and personal health information you provided to us by showing your membership card at the Membership Counter in each warehouse to confirm your identity and completing a written request for such information on a form we provide. We will generally respond to your request for information within thirty (30) days, unless, for reasons beyond our control, a longer response time is necessary, in which case you will be advised accordingly. While our response will generally be provided at no cost, you will be informed in advance of any charges that apply in connection with the information request. Charges may relate to the transcription, reproduction or transmission of personal information or personal health information held by us. Personal information and personal health information may be stored by Natureline or Natureline Affiliates at our Canadian head office #100 - 12031 Horseshoe Way, Richmond, BC, V7A 4V4

In very limited circumstances, we may not be able to supply personal information and personal health information for reasons of a legal nature, including privileged communications between professional and client or a pending judicial proceeding. In each case, we will provide written reasons outlining why your request for access has not been granted by us.

12. On-line privacy practices.

Collection: We collect personal information on-line when you visit our Web site as described in Section 4 above and we may collect personal health information as described in Section 7 above. In addition, we may collect cookie and web beacon information when you browse the Web site. Cookies are small files that are stored on your computer, and web beacons are electronic images that allow us to count visitors visiting certain Web pages and to access cookies. We may use cookies and beacons to help optimize your shopping experience. For example, we use cookies to customize our home page for you and to better display pages according to your browser type. While cookies are optional for browsing Natureline sites, they are required for registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account you will need to accept a cookie.

Use: We use personal information and personal health information collected on-line as described in Sections 5 and 7 above. In addition, we use personal information and personal health information: (a) to facilitate and monitor certain features of our Web site that you choose to interact with, such as on-line forums and chat rooms if available; (b) to respond to your questions and concerns and to understand your needs and preferences; (c) to conduct surveys and other research; (d) to provide you with customized Web site content and advertising; and (e) to fulfill your on-line orders for products and services. For example, we may share on-line personal information and personal health information with our warehouses to facilitate product deliveries, pickups and returns.

Sharing: We share personal information and personal health information collected on-line as described in Sections 6 and 7 above. In addition, we may provide third parties with certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier and customs service providers, and if you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use third parties to host and administer the Web site, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and others involved in Web site administration and the commerce distribution chain the limited information needed to perform their duties and provide you with the products and services you order. We are not responsible for any additional information you provide directly to these parties.

Protection: Personal information and personal health information we collect on our Web site is stored electronically, and may be combined with other off-line information. Personal information and personal health information entered on our Web site is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to view securely your on-line account and registration information. Account information is accessible on-line only through the use of a password. To protect the confidentiality of personal information and personal health information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Web site by any person using your password. You are advised that, unlike communication within our Web site, we have no control over the privacy of your e-mail communications with us while in transit. We recommend that you do not include confidential, proprietary, personal or personal health information in e-mails, including credit card numbers, passwords, prescriptions and other similar information. Also, if other people have access to your e-mail account, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You should not use an e-mail account operated by your employer because many employers have the legal right to access such e-mail accounts. Please advise us immediately by e-mail at support@naturelinesolutions.com or by dialing 1-877-824-8766 if you believe your password has been misused.

Children: We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Web site, and ask your parent or guardian to do so for you.

On-line links to other Web sites: Through links provided on our Web site, you can link to other Web sites of third parties who have agreed to offer goods and services to our members. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party's privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of Web sites to which we provide links. Links from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

13. Complaint process.

If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to Natureline Solutions, #100 - 12031 Horseshoe Way, Richmond, BC, V7A 4V4 Canada

Attention: Assistant Vice-President Corporate Communications. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.

14. Choice.

If you (1) previously consented to receive promotional information from Natureline about our products, offerings or Member Services, (2) previously consented to the sharing of the personal information you provided, or (3) are a Business Member and you do not want us to disclose information about your tobacco purchases, you can change your mind by:

1. Calling our Member Service representatives at 1 877 824 8766 or at +1-604-244-8999;

2. E-mailing us at support[at]naturelinesolutions.com

3. Writing us at: Member Services, #100 - 12031 Horseshoe Way, Richmond, BC, V7A 4V4 Canada